Support
Email hello@experimentmag.com — for anything at all. Reports of harmful content are looked at first, normally within 24 hours; everything else usually gets a reply within a few days.
Reporting something
Quickest way is inside the app: the ⋯ menu under any published insight or on any profile lets you report it, or block the person who wrote it — anonymous insights included. Reports go to a person, normally within 24 hours, and an insight that several people report leaves the Feed straight away pending that review.
You can also email anything that breaks the rules — harassment, content encouraging self-harm or dangerous restriction, medical claims presented as fact, someone else's private information — to hello@experimentmag.com. Include a link or a screenshot if you can.
The same goes for anything the AI features produce that they shouldn't have — a Designer suggestion that's unsafe, a report that reads as a diagnosis. Send it over; those get read carefully, because that's how the guardrails improve.
Common things
Forgotten password — use forgot password and follow the emailed link.
Stopping notifications — turn push off under Notifications. That deletes the push endpoint held for you.
Deleting one experiment — open it from the archive under You and use Delete experiment. It takes the check-ins, attachments, consent record and report with it.
Deleting everything — delete your account. Immediate and permanent.
A copy of your data — email hello@experimentmag.com and ask; you'll get it within 30 days.
If you're in difficulty
EXPERIMENT is not a crisis service and nobody here is monitoring your check-ins in real time. If you're struggling, please contact your doctor or a crisis line — in the UK, Samaritans on 116 123, free, any time.